Refund policy
At Royal Serveware, every item is handcrafted with care and made to order specifically for you. Because of the custom nature of our products, we do not offer refunds.
Exchanges for Transit Damage
We take great care in packaging your order, but in the rare event that your item arrives damaged during transit within Pakistan, we will happily provide a replacement.
To be eligible for an exchange:
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Reporting Window: You must notify us within 7 days of delivery.
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Proof Required: You must provide an uncut unboxing video clearly showing the damaged item as it was opened.
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Condition: The item must be returned in its original packaging.
Non-Refundable & Non-Exchangeable Items
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Items ordered without damage reporting within 7 days.
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Change-of-mind purchases or minor natural variations inherent to handcrafted products.
Contact Us
To initiate an exchange claim or for any questions, please contact us at contact@royalserveware.com
